Effective Date: 01 April 2026
1. Overview
At Swarnavstram, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
2. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect
- The request is made within 3–5 days of delivery
- The item is unused, unwashed, and in original packaging
3. Non-Returnable Items
We do not accept returns for:
- Used or worn products
- Products without original packaging
- Items purchased during sale/discount (unless defective)
- Personal hygiene products (if applicable)
4. Return Process
To initiate a return:
- Email us at [your email] with:
- Order ID
- Reason for return
- Clear images of the product
- Wait for approval (within 24–48 hours)
- Ship the product (if required)
5. Refund Policy
- Refunds are processed only after inspection
- Approved refunds will be issued within 5–7 business days
- Refund will be credited to the original payment method
6. Replacement Policy
- We offer replacement instead of refund for damaged/defective items (preferred)
- Replacement is subject to product availability
7. Return Shipping
- If the product is defective or incorrect → we bear the shipping cost
- For other returns → customer bears shipping cost
8. Order Cancellation
- Orders can be cancelled within 12–24 hours of placing
- Once shipped, cancellation is not possible
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us at info@swarnavastram.com / swarnavastram@gmail.com
10. Contact Us
- Email: info@swarnavastram.com / swarnavastram@gmail.com
- Phone: –